Haptik

Haptik is a platform for building and deploying enterprise-grade conversational AI agents. The system functions using a flexible selection of large language models, including GPT, Llama, and Claude, and employs multiple Retrieval-Augmented Generation (RAG) systems to ground responses in specific data. It integrates with enterprise information from sources like PDFs, DOCX files, and websites. Core capabilities include a Voice AI Agent for automating phone calls, omnichannel engagement across web and messaging apps, and multilingual support for over 100 languages. The platform provides an Agent Studio for agent construction, an omnichannel agent inbox, and custom dashboards for performance tracking. The software is intended for enterprise customer support, sales, and marketing teams. A primary workflow involves a support team deploying an AI agent to resolve customer inquiries, with a structured handoff to a human agent when an issue requires escalation. Another use case is for a sales team to utilize an AI Sales Agent to engage website visitors, qualify leads based on user interaction, provide product recommendations from an integrated catalog, and automate the scheduling of bookings or demonstrations. Performance of these agents is monitored through analytics dashboards.