Yellow.ai

Yellow.ai is an enterprise automation platform for customer and employee experience (CX/EX), operating on a foundation of over 15 integrated Large Language Models. It automates front-line inquiries by deploying natural-language conversational agents that infer user intent. The platform addresses high-volume support queues using its AI Agent Builder 2.0, which includes pre-built dialogue templates for appointment scheduling and FAQs. It offers native integrations with Zendesk, Freshdesk, and Hubspot, while connection with legacy ticketing software is achieved through initial webhook mapping. The platform is built for enterprise customer support teams and CX managers. In a daily workflow, a team uses the AI Copilot and Automated Testing features to build and validate conversational flows, though careful configuration is required to prevent dialogue dead-ends. CX managers utilize the analytics and sentiment tracking dashboards to monitor support performance. A primary use case is deploying voice bots through Nexus Vox for call center automation, which supports over 500 languages and can clone voices to handle inbound service calls.