Fin

Fin is an AI-powered customer support system that automates query resolution. The core component, the Fin AI Agent, processes customer inquiries from omnichannel sources including phone, email, chat, and Slack. It uses a large language model to understand intent and provide answers, with a stated average resolution rate of 76%. The system includes an AI-enhanced inbox with real-time translation and a Copilot feature that provides live assistance to human agents. Users can test and configure the AI's behavior using a built-in simulations feature before deployment. This software is built for customer support teams and their managers. A primary daily use case involves deploying the Fin AI Agent to handle incoming customer questions, automatically resolving a significant portion without human intervention. Another workflow involves human agents using the Copilot feature within the unified inbox for real-time guidance and response suggestions while handling complex tickets. Support managers can use the AI-powered insights and reporting functions to monitor team performance and identify areas for operational optimization.