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Tidio - Free AI Tool

Tidio

Tidio is an AI customer service platform that automates up to 67% of conversations, provides live chat, ticketing, and proactive flows to boost sales and support.

4.1(94 reviews)
Freemium
What is Tidio?
Tidio is a customer support software that uses an AI agent, Lyro, to automate customer interactions. The system functions by ingesting a company's support content, such as knowledge base links and PDF files, to provide data-backed answers across live chat, email, WhatsApp, and Instagram. Its "Lyro Smart Actions" feature integrates with external systems to process tasks like order updates and lead qualification without human intervention. The platform includes a live chat widget, a help desk for ticket management, and automated "Flows" for proactive engagement. It supports multiple languages and offers a Chrome extension for AI-assisted replies. The software is intended for customer service, sales, and marketing teams, particularly in e-commerce and service industries. A primary workflow involves a support team deploying the Lyro AI agent to answer common questions, freeing human agents for complex issues. Sales teams can configure automated "Flows" to engage website visitors, qualify leads, and offer product recommendations from a connected inventory. Managers can also use the analytics dashboard to monitor AI performance and update its knowledge base with previously unanswered questions, which are logged by the system.

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Key Benefits & Features
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Lyro AI Agent: Reclaim up to 67% of your team's time by answering common questions and performing recurring tasks with a truly conversational AI.
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Lyro Smart Actions: Lyro AI Agent can handle tasks—like order updates or lead qualification—without human assistance. It integrates with your external systems to take real-time action.
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Product recommendations: Lyro connects to your store inventory. It pulls your entire product catalog in real-time to provide accurate, helpful recommendations based on what you actually sell.
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AI-driven email resolutions: Lyro AI scans incoming emails and solves common problems in seconds, giving your team more time to focus on high-priority tasks.
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Simple, configurable setup: Add Lyro AI Agent to your website with a few clicks. Share links to your support content to feed it with your data, and the AI is good to go.
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Data-backed answers: Lyro AI Agent answers customers using only your support knowledge to minimize hallucinations.
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Multilanguage: Lyro AI Agent uses your support content to answer customers in dozens of languages, including English, Spanish, French, Portuguese, and German.
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Multichannel: Lyro AI Agent answers customers on all your live communication channels - live chat, WhatsApp, Instagram, and Messenger.
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Smart redirections: Lyro AI Agent redirects customers who ask for information outside its knowledge to your support department.
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Human-like conversations: Lyro AI Agent understands context and asks clarifying questions when necessary, making the conversations feel natural.
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Analytics: Understand how the audience interacts with your support system.
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Time saved calculator: See Lyro AI Agent's answer rate and how many customer problems it solved.
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Playground: See how Lyro AI Agent responds to customer questions based on the data you shared and update its knowledge base accordingly.
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Instant updates: Update Lyro AI Agent’s knowledge base so it adapts its responses based on the new data in an instant.
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Conversation control: Track Lyro AI Agent’s conversations in real-time and jump in to take over the conversation whenever you want.
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Multiple sources: Update Lyro AI Agent’s information using multiple information sources in different data formats, such as links, PDF files, and manual entries.
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Missed questions: Get a list of the questions Lyro AI Agent didn’t answer so you can update its knowledge base.
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Custom name: Change Lyro AI Agent's name to something that suits your brand and messaging.
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Live Chat: Offer a clear route for customer questions and provide immediate answers through a lightweight live chat widget.
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Live typing preview: Speed up your replies by previewing what users write.
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Help Desk: Turn messy workflows into organized support. Streamline customer service with intuitive interface, smart AI features and native integrations.
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Flows: Proactive chat automation to capture more leads, close more sales and book more calls even when you’re offline.
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Proactive automations that convert: Capture more leads, close more sales and book more calls even when you’re offline. Use Flows and Lyro Smart Actions to make sure no opportunity is ever missed.
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Integrations: Seamless integrations with websites, social media, email, and other tools.
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Analytics: Unified analytics and reporting.
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Custom AI solutions: Work with Tidio Labs to get a custom AI solution built by experts.
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Copilot Chrome extension: Get a free Chrome extension for your help desk that helps you reply faster with AI-powered response suggestions right inside your existing tool. Automate 30% of the support workload.
Tidio Pricing
Pricing modelPaid
Starting price$24.17 / Monthly
Free planNo
Free trialAvailable
BillingMonthly / Annual

Detailed Pricing Info

Tidio offers various plans. Starter: $24.17/mo. (billed annually) with 100 billable conversations, 50 Lyro AI Agent conversations (one-off), 100 Flows visitors reached, live chat & ticketing, live visitors list, operating hours, basic analytics, live chat channels. Growth: Starts at $49.17/mo. (billed annually) from 250 billable conversations, includes everything in Starter plus advanced analytics, user permissions, automatic chat assignment, automatic reply, live typing preview, viewed pages history, macros. Plus: Starts at $300/mo. plus monthly usage, includes everything in Growth plus premium support, dedicated Success Manager, discounted usage rates, departments, multiproject, custom branding, ticketing automations, live chat support, OpenAPI, custom limits, custom number of seats, larger attachments, pay by wire transfer. Premium: Contact for pricing, includes everything in Plus plus from 3,000 Lyro AI conversations, guaranteed 50% Lyro AI resolution rate, pay-per-resolution billing, mobile SDK, AI insights & CSAT, super admin. There is also a Lyro AI Agent only option: Add an AI Agent to Zendesk, Salesforce, or any other help desk software; AI handles repetitive queries; pay only for AI conversations. Custom plans are available for higher quotas.
Pros & Cons of Tidio
Pros
  • Combines live chat, email, and social media messages into a single, unified inbox for support teams.
  • The Lyro AI chatbot can learn from your FAQ pages to answer up to 67% of common customer questions.
  • Integrates directly with Shopify, allowing AI to check order status, recommend products, and handle store-specific queries.
Cons
  • The Lyro AI and Automation Flows features require separate, paid add-ons on top of the main subscription plan.
  • Pricing is based on conversation limits, which can lead to unpredictable costs as chat volume grows.
Frequently Asked Questions

What is Tidio?

Tidio is an all-in-one AI customer support software suite comprising a help desk, chatbot automation flows, an AI agent, live chat, and lead generation features. Tidio allows for seamless integration with websites, social media accounts, email, and other marketing and customer service tools. Tidio’s cloud-based AI tool provides up to a 67% resolution rate, freeing up customer support agents, reducing CS costs, and increasing revenue.

Where is Tidio from?

Tidio was founded in Poland and has its main headquarters in San Francisco, California, with additional offices in Szczecin and Warsaw, Poland. The company was established in 2013 and has since grown into a global provider of AI-powered customer support solutions, serving over 300,000 businesses worldwide.

Who is the CEO of Tidio?

Tytus Gołas is the founder and CEO of Tidio. He’s been recognized on Forbes’ “30 Under 30” list four times in a row. Gołas has overseen Tidio’s growth into a globally used customer service platform.

Is Tidio legit?

Yes, Tidio is a legitimate and trusted AI customer support software company founded in 2013 in Szczecin, Poland. It operates under the legal name Tidio LLC, with headquarters in San Francisco, California, and as Tidio Poland sp. z o.o., with additional offices in Warsaw and Szczecin, Poland. The company’s founder and CEO is Tytus Gołas. Tidio is trusted by 300,000+ companies, including The Body Shop, Under Armour, Jaguar, and many other major brands.

What is Tidio used for?

Tidio is a comprehensive AI-powered customer support software suite designed to streamline communication between businesses and their customers. It combines a live chat, an AI agent, chatbot automation (Flows), a help desk, and lead-generation tools to enhance customer engagement and support. Tidio integrates seamlessly with websites, social media, and email, allowing businesses to provide instant assistance while automating responses to common inquiries. Its AI-driven features improve efficiency, with a high resolution rate that reduces workload for support agents and boosts revenue. Tidio is widely used for real-time customer service, automation, and sales growth, making it a valuable tool for businesses of all sizes.
Classification

Main Categories

Customer Support
User Reviews & Ratings
4.1(94 reviews)

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CategoryCustomer Support
Pricing ModelFreemium
Global Rating4.1 / 5.0
Free Plan AvailableYes
Last Updated8/26/2026
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