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Tidio AI - Free AI Tool

Tidio AI

Customer service platform using AI (Lyro) to answer customer questions.

4.5(161 reviews)
Freemium
Featured
What is Tidio AI?
Tidio AI is a customer support software that utilizes an AI agent, Lyro, to automate customer interactions. The system operates by ingesting user-provided data from sources such as website links, PDF files, and manual text entries to construct a specific knowledge base. Lyro uses this data to answer customer queries across multiple channels, including live chat, email, WhatsApp, and Messenger. Key capabilities include real-time product recommendations by connecting to store inventory, executing tasks like order updates through system integrations, and answering in multiple languages based on the source content. The software is intended for customer service departments, particularly within e-commerce and service-based businesses. A primary use case involves automating responses to frequently asked questions about order status, shipping, or product details, reducing the workload on human agents. Another application is lead qualification, where the AI agent interacts with website visitors to gather information and identify sales prospects. It can also be configured to provide initial support across multiple languages by referencing a single-language knowledge base.

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Key Benefits & Features
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Lyro AI Agent: Reclaim up to 67% of your team's time by answering common questions and performing recurring tasks with a truly conversational AI.
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Lyro Smart Actions: Lyro AI Agent can handle tasks—like order updates or lead qualification—without human assistance. It integrates with your external systems to take real-time action.
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Product recommendations: Lyro connects to your store inventory. It pulls your entire product catalog in real-time to provide accurate, helpful recommendations based on what you actually sell.
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AI-driven email resolutions: Lyro AI scans incoming emails and solves common problems in seconds, giving your team more time to focus on high-priority tasks.
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Simple, configurable setup: Add Lyro AI Agent to your website with a few clicks. Share links to your support content to feed it with your data, and the AI is good to go.
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Data-backed answers: Lyro AI Agent answers customers using only your support knowledge to minimize hallucinations.
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Multilanguage: Lyro AI Agent uses your support content to answer customers in dozens of languages, including English, Spanish, French, Portuguese, and German.
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Multichannel: Lyro AI Agent answers customers on all your live communication channels - live chat, WhatsApp, Instagram, and Messenger.
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Smart redirections: Lyro AI Agent redirects customers who ask for information outside its knowledge to your support department.
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Human-like conversations: Lyro AI Agent understands context and asks clarifying questions when necessary, making the conversations feel natural.
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Analytics: Understand how the audience interacts with your support system.
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Time saved calculator: See Lyro AI Agent's answer rate and how many customer problems it solved.
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Playground: See how Lyro AI Agent responds to customer questions based on the data you shared and update its knowledge base accordingly.
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Instant updates: Update Lyro AI Agent’s knowledge base so it adapts its responses based on the new data in an instant.
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Conversation control: Track Lyro AI Agent’s conversations in real-time and jump in to take over the conversation whenever you want.
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Multiple sources: Update Lyro AI Agent’s information using multiple information sources in different data formats, such as links, PDF files, and manual entries.
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Missed questions: Get a list of the questions Lyro AI Agent didn’t answer so you can update its knowledge base.
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Custom name: Change Lyro AI Agent's name to something that suits your brand and messaging.
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Live Chat: Offer a clear route for customer questions and provide immediate answers through a lightweight live chat widget.
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Live typing preview: Speed up your replies by previewing what users write.
Tidio AI Pricing
Pricing modelPaid
Starting price$24.17 / Monthly
Free planNo
Free trialAvailable
BillingMonthly / Annual

Detailed Pricing Info

Tidio AI is available under a Freemium model. Check their official website for detailed subscription tiers and latest offers.
Pros & Cons of Tidio AI
Pros
  • The Lyro AI chatbot can be trained in minutes by scraping your existing website or FAQ content.
  • Combines AI chatbots, live chat, and automated flows into a single, integrated customer service platform.
  • The AI can resolve up to 70% of common customer questions without needing human agent intervention.
Cons
  • The free plan includes a one-time, non-renewable quota of only 50 Lyro AI conversations.
  • Pricing is complex, with AI conversations and flow triggers billed as separate add-ons to base plans.
Frequently Asked Questions

What is Tidio?

Tidio is an all-in-one AI customer support software suite comprising a help desk, chatbot automation flows, an AI agent, live chat, and lead generation features. Tidio allows for seamless integration with websites, social media accounts, email, and other marketing and customer service tools. Tidio’s cloud-based AI tool provides up to a 67% resolution rate, freeing up customer support agents, reducing CS costs, and increasing revenue. Tidio was recognized as AI Company of the Year at the Global Business Tech Awards 2025.

Where is Tidio from?

Tidio was founded in Poland and has its main headquarters in San Francisco, California, with additional offices in Szczecin and Warsaw, Poland. The company was established in 2013 and has since grown into a global provider of AI-powered customer support solutions, serving over 300,000 businesses worldwide.

Who is the CEO of Tidio?

Tytus Gołas is the founder and CEO of Tidio. He’s been recognized on Forbes’ “30 Under 30” list four times in a row. Gołas has overseen Tidio’s growth into a globally used customer service platform.

Is Tidio legit?

Yes, Tidio is a legitimate and trusted AI customer support software company founded in 2013 in Szczecin, Poland. It operates under the legal name Tidio LLC, with headquarters in San Francisco, California, and as Tidio Poland sp. z o.o., with additional offices in Warsaw and Szczecin, Poland. The company’s founder and CEO is Tytus Gołas. Tidio is trusted by 300,000+ companies, including The Body Shop, Under Armour, Jaguar, and many other major brands.

What do reviews say about Tidio?

As of April 2025, Tidio is rated 4.6/5 on Shopify, 4.8/5 on WordPress.com, 4.8/5 on WordPress.org, 4.7/5 on G2, 4.7/5 on Capterra, 4.7/5 on SoftwareAdvice, 4.7/5 on GetApp, 4.8/5 on Appvizer, 5/5 on Slashdot, 5/5 on SoftwareSuggest, and 9/10 on Info-Tech. Tidio won AI Company of the Year at the Global Business Tech Awards 2025.

What is Tidio used for?

Tidio is a comprehensive AI-powered customer support software suite designed to streamline communication between businesses and their customers. It combines a live chat, an AI agent, chatbot automation (Flows), a help desk, and lead-generation tools to enhance customer engagement and support. Tidio integrates seamlessly with websites, social media, and email, allowing businesses to provide instant assistance while automating responses to common inquiries. Its AI-driven features improve efficiency, with a high resolution rate that reduces workload for support agents and boosts revenue. Tidio is widely used for real-time customer service, automation, and sales growth, making it a valuable tool for businesses of all sizes.

How can Tidio live chat help increase sales?

Tidio live chat can help increase sales in several ways, allowing companies to: Proactively engage visitors to address their questions and concerns, which can turn them into customers.
Classification

Main Categories

Customer Support

Related Topics

#customer
#ai
#2026
User Reviews & Ratings
4.5(161 reviews)

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CategoryCustomer Support
Pricing ModelFreemium
Global Rating4.5 / 5.0
Free Plan AvailableYes
Last Updated8/26/2026
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