Typewise

Typewise is an AI customer service platform operating on a multi-agent orchestration architecture. It functions as a software layer above existing enterprise systems, using an AI supervisor to manage specialist agents for support, sales, and commerce. The platform automates inquiries by converting documentation into active workflows via natural language instructions, removing the need for code. It reads and writes data across 200+ deep integrations with CRM, ERP, and ITSM systems to resolve issues, with governance managed through defined approval levels, simulations, and audit trails. The platform is built for customer support and business teams who need to manage automated workflows without IT dependency. In daily use, they deploy agents for appointment scheduling, troubleshooting, and FAQs using pre-built dialogue templates. For complex tasks like returns or billing quotes, the Hybrid Intelligence feature flags cases for human approval or takeover. While multi-branch conversational flows require careful configuration to prevent dead-ends, teams can monitor agent performance and customer sentiment via built-in conversation analytics and tracking dashboards.