Zowie

Zowie is an AI agent platform for enterprise customer service built on a dual-engine architecture. A deterministic Decision Engine executes critical business rules for refunds and identity verification, preventing inconsistent outcomes from probabilistic model drift while a separate LLM handles language. This open platform allows users to bring their own LLM or voice components without rewriting core logic. For compliance, its Traces feature logs the full reasoning behind every decision to support standards like GDPR and the EU AI Act. The system deploys a single agent across voice, chat, and app channels that maintains context to resolve inquiries. The platform is designed for enterprise CX teams and their governing engineering departments in sectors like insurance, banking, and e-commerce. In daily workflows, CX teams configure the agent's persona and use pre-built templates for FAQs or appointment scheduling. Engineering teams can perform initial webhook mapping for deep integration with legacy ticketing software. Conversation analytics and quality scoring dashboards provide a direct feedback loop for CX staff to monitor support performance, track sentiment, and carefully configure multi-branch custom flows to prevent dialogue dead-ends.